What our Customers say...


Great People, great team!!

The SERVPRO team has been INCREDIBLY helpful and professional with the water damage issue we had in our kitchen. Chris, Joshua, JJ, Jordan and Matt were all very knowledgeable and helpful throughout the entire process. Always on time and kept us constantly in the loop every step of the way. Will definitely use these guys again for any future issues or services needed down the road. Super great team of guys!

Had a major water. SERVPRO was very responsive and thorough. They very informative and thoughtful.

Great people. On time very professional and very courteous.

Called they gave me an appointment time. Was on time for appointment, looked my problem over gave me an estimate, told me what time later that day that crew would be out. Again crew was on time, professional and courteous. Answered any questions I had at this time we are waiting on the mold mitigation team. I have no doubt that the rest of my experience will be the same as above. I’m giving 5 stars and I would definitely call them again if I need them.

Jordan and Elisia were great, they cleaned up any mess that was made and I was very pleased with the results.

I used this company for water flooding under my house. Every person that came out during g the ordeal was great. Jordon Maxwell was the guy I saw every time. He was great. Will highly recommend them. Thanks guys.

Jordon and Anthony were very professional. They cleaned my ducts and vents were very thorough in the job. Cleaned up after themselves really well. Did an excellent job shampooing my carpets. Because of mold they fogged Biocide through my vents to make sure all mold spores are gone. They made sure I knew what was going on through each step. SERVPRO you should be so proud to have 2 such amazing young men as part of your team. Last but not least I believe the lady on the phone name was Becky (I sure hope I’m right) she also was professional very polite and helpful listening to my needs and getting everything set up!!! Thank you SERVPRO for amazing people and job well done!!!!
Highly recommend!!!!!!

Jordon & Anthony just came to my house. Very professional & they explained everything they were doing without me even asking. They took before & after pictures of the HVAC and showed me all the debris they had removed from the vents.

Very dependable and high quality workmanship, very sensitive to my situation.

After an unfortunate incident involving some boiled eggs WAY overdone...the team responded immediately to get things rolling - even though it was about 8 pm on the Friday evening of Labor Day weekend.  They cheerfully arrived to assess the situation, which was a smoke filled home and the overwhelmingly bad odor of burnt eggs!  They gave us a brief idea of the scope of work involved and assured us that the work would truly result in the "Like it never even happened." state.  We moved out, by necessity, and turned the house over to the team.  They were considerate of our home and belongings and pets.  They conducted themselves in a completely professional manner.  After several days we came back to a home that was spotlessly cleaned from floor to ceiling in every room, without a hint of the awful odor.  Nothing broken or missing, no excuses for this or that, just a job well done.  They were accepting of our visits and were always right at work whenever we popped in.  So happy we had this experience to take care of a situation we never expected to have.  Great job everyone!

"I can not thank you and your crew enough for all the hard work in cleaning out the waste in the house. I am also grateful for the memories that you all were able to save. I honestly can not believe that my grandmother and great grandmother's jewelry was recovered."

"Great owners and great company!"

I recommend this company highly if you are ever in a situation that deserves professionalism, prompt attention, a willingness to do what it takes, and a shoulder to cry on.

We as a church body offer our sincerest thanks and our deepest gratitude for everything you have done to help us in our time of need. The past several weeks have brought on the darkest hours we could have ever imagined. We so appreciate everything you have done to help us during this trying time. You have been a blessing beyond what you will understand on this side of Heaven. We could not have made it through this trial if it were not for your incredible contributions and support during this time.

Very satisfied with the professionalism of the ladies who packed out my personal possessions and their support during a very hard time. Mrs. Munoz was extremely professional and her project management skills are commendable!

Daniel did an excellent job. We really appreciated the prompt and professional service!

Customer service was excellent. They tried everything that they could think of to help!

Daniel and his team were very awesome and did a great job!

Everyone did an amazing job! We are so thankful for everyone who helped with our home.

I will recommend SERVPRO to everyone possible!

Very good job!!

Thank you for all your help!

Continue the good work, friendly warmth, and taking the time to explain what you are doing.

They were awesome. I would recommend them to everyone!

The team was prompt and professional. They seemed to calm me during the water chaos.

Jordon should be commended for his professional and courteous behavior. Rick was fantastic to work with!

We wanted to commend Rick and his crew for working so hard and for being so kind to us. We appreciate them greatly!

Thank you for your service in assisting my husband and I during this difficult time. Your professionalism and timely service was very much appreciated. Thank you again.

The guys did a great job and my carpet looks awesome!

Thanks for being here for us in our time of need!

Thanks for taking great care of us!

Fast response! Restored more than we thought could be done!

Thank you for working quickly to secure my home.

The crew was courteous, professional, and quick to get the work done.

Thank you for working quickly to get us back in business!

I was impressed by the franchise's onsite personel.

Everything looks great. Thank you!

Great job! Thank you!

Great job! Thank you for taking care of my clients.

The crew was very helpful in our time of need

Thank you for coming each morning and evening to remove and reset your equipment so our customers could enjoy their visit to our salon.

Fun to work with, yet very professional.

Glad to know they are here!

Thank you all for the great services you provide.

I really appreciate the help!

Exceptional job, and very knowledgeable.

Thank you for ensuring that we could continue to care for our patients after the damage to our facility.

Good job with customer service on a difficult claim.  Thanks for taking care of these folks.

The crew did a great job and the product they used left a clean scent.

I would recommend SERVPRO of West Amarillo to my friends or family.

Thank you for helping us stay in business while repairing our building.

Thank you so much!

Great job!

When I had a fire at my home, I thought everything was gone. I was surprised by SERVPRO's efforts and ability to restore my home and my belongings

We were very satisfied with everything they did.

Had no problems with them at all, was all very nice and helpful, worked with my busy schedule.

They showed up and helped me on my worst night, making sure I knew everything was going to be fine.

Very prompt and knowledgeable. They explained the process to us every step of the way!

The staff was friendly, professional, and fun to work with.

Great service and very personable. Would definitely recommend them and use in the future.

Great job!

Very nice and professional people.

Thanks for the immediate help!

Did a great job!!!

They were great! Thank you for cleaning my towels!!!!!

Thank you for all the help! You just helped save my grandmother and mother's home and lives!

Everything from the initial phone inquiry to completion was handled extremely well. Everyone was very helpful, courteous, professional, undertanding, and so kind during the whole process. I can't say enough about Jana and the entire crew. They all went above and beyond in every aspect of the job. Thanks so much!

"You helped me so much through this terrible home break in. The work was wonderful and the support from all of the crew was so helpful to me. It's a terrible situation and everyone was wonderful. I couldn't have made my way through this alone feeling without you! It means so much!"

They did a great job in all of their services to me during this frustrating time. Wendy was very professional and Gilbert was also. I appreciate them so much. They did an awesome job and were very nice. 

We recently had our carpets in our home cleaned by SERVPRO of West ...Amarillo who performed a outstanding job! The team of Wendy and Gilbert were true professionals. We have used other companies in the past and there is no comparison. We highly recommend SERVPRO of West Amarillo. Thank you again for a job well done.

I was thoroughly impressed with this company!  Jana took great care in making sure my husband and I were taken care of.  The items that their company accidentally damage (which is almost inevitable) were replaced.  They were available to help even after normal business hours and prompt getting back to me if I left a message.  I would definitely recommend using their services if you suffer a loss.